Senior User Experience Architect,
Gamut, Grainger Company, Chicago, IL – 2018 – Current
- Acted as the User Experience Lead for the Customer Commerce team to determine work priority and selection in collaboration with the Engineering and Product Leads.
- Lead cross-functional team in design and requirements sessions starting with early stage whiteboard flows and concepts to re-envision the MRO commerce experience and customer service tools.
- Collaborated with the engineering team to create current state and future state user flows to highlight opportunities for system optimization.
- Delivered annotated wireframe designs to teams with varying experience and leadership responsibilities in order to communicate complex condition handling in an easily consumable format.
Digital Innovation Strategy Lead, Grainger, Chicago, IL – 2016 – 2018
- Explored changes in the digital context to provide strategic insights on customer behaviors and emerging digital opportunities.
- Provided early stage, actionable experience direction rooted in customer needs and values.
- Utilized quantitative data to target specific customer behaviors.
- Uncovered experience gaps by understanding customer processes, pain points and needs.
- Synthesized insights into tools that offer strategic recommendations for improving the Customer Experience.
- Visualized findings through tools such as user flows, customer journey maps, and service blue prints.
Senior User Experience Architect, Grainger, Chicago, IL – 2012 – 2016
- Acted as the User Experience Lead across three sprint teams to ensure a cohesive vision and seamless customer experience for our cross-platform inventory management system (mobile apps, vending machine, and desktop).
- Created and presented expert analysis on competitors, customer-facing features, and internal systems to drive a strategic agenda.
- Completed current state analysis, opportunity identification, and vision documentation to help establish foundational design goals at the onset of projects.
- Worked on Agile sprint teams as the UX representative to create a shared vision for the team to build toward.
- Conducted comprehensive discovery research with a dedicated researcher in order to design end-to-end responsive eProcurement solution for new commerce platform.
Interaction Design Contractor, Acquity Group, Chicago, IL – 2012
- Created an immersive interactive prototype for user testing initiative for national healthcare provider finder website.
User Experience Architect, kCura, Chicago, IL – 2011 – 2012
- Participated in the creation of a shared “vision board” to establish a common, visually accessible goal amongst multiple sprint teams for a major software release.
- Created user scenarios and task flows and conducted story-mapping sessions for use in prioritizing features.
- Conducted remote user testing with customers to validate proposed product direction.
- Participated in field visits and synthesized observations into reports for use in product roadmap and persona development.
- Created high fidelity prototypes and presented to product development team to communicate and foster a shared understanding of product direction for release cycle.
User Experience Architect Manifest Digital, Chicago, IL – 2011
- Created dynamic prototypes and task based interaction videos to demonstrate functionality of proposed design for insurance company quoting tool.
- Conducted remote user testing with high-fidelity prototype and analyzed results to inform refinements to initial designs.
- Presented research findings and design recommendations to executive sponsors.
- Conceptualized ideas into wireframes and task flows.
User Experience Coordinator, Cars.com, Chicago, IL – 2010 – 2011
- Created deliverables, such as site maps and process flows, as part of current state analysis of customer-facing portals and partner sites to plan research strategy.
- Carried out full research initiative including test plan development, screener development, recruiting, moderating, data analysis and strategic recommendations.
- Conducted heuristic evaluations and competitive analyses for Cars.com and partner sites to identify existing challenges and opportunities for improvement.
- Carried out remote moderated and unmoderated user research using online testing software and survey tools and synthesized data into actionable recommendations.
- Conducted mobile usability study to validate design of Android application and inform development roadmap for future iterations.
- Assisted in research brainstorming and affinity diagramming sessions to generate ideas and prioritize research findings.
DePaul University
- MS, Human-Computer Interaction
- 4.0 GPA
Michigan State University
- BA, Studio Art - Graphic Design
- BA, Advertising
- Creative Arts Scholarship
- Studied the Arts and Crafts Movement at the University of London on the Study Abroad program
- Coca-Cola Scholarship ! 3.7 GPA